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Reception Supervisor

A cityfitness Reception Supervisor leads, maintains and supports the reception team, a strong group of individuals who are the face of each cityfitness club.

The Reception Supervisor gives their reception team clear guidelines and a strong customer focus so that they not only meet the expectations of club members and management, but exceed them.

In this role you will:

1. Check staff weekly timesheets are true and correct, sign off and handover to the club manager.
2. Supervise and motivate staff, take part in the training and development of staff, and ensure relevant procedures are followed as per reception manual guidelines.
3. Take part in appraisal process of staff in conjunction with the club general manager.
4. Supervise rostering of reception staff, ensuring all shifts are covered by reliable staff.
5. Carry out daily banking duties and shift reconciliations, ensuring staff maintain a high standard of responsibility in these tasks.
6. Supervise cash-up systems in accordance with company procedures and policies.
7. Supervise and maintain a tidy reception area including shop merchandise (drinks, supplements, clothing, etc).
8. Supervise and maintain a high standard of customer service.
9. Manage and maintain the ordering of all merchandise sold at reception.
10. Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy.
11. Attend and contribute to staff meetings.
12. Develop personal skills and capability through ongoing training, as provided by the company or elsewhere subject to company approval.

To apply for this role you must:

• have excellent interpersonal skills;
• have proven ability to manage or work within a team;
• be able to handle multiple tasks simultaneously; and
• be able to organise and prioritise work under pressure.

cityfitness started with a single club in Porirua two decades ago, and now has 20 clubs nationwide. As a member of the exciting cityfitness team you’ll enjoy a competitive salary, a positive workplace and career development opportunities.

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